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QualityOnline Factory
Frequently asked questions
Frequently asked questions, we integrate them into self-service Q&A. If you have other questions, you can get in touch with us Or send us an email to: info@customlithiumbattery.com+How do I contact your company if my questions are not answered?Our contact number is: 0086-0755-80877686
Or add our customer service WeChat
+How can I be sure I'm ordering the right Li-polymer battery?Please contact us to discuss the battery specifications before placing your order.
+How are the products made? Where do the materials come from?We have our own production line and we use materials from high quality suppliers.
+Where are you located in?Our factory is in Shenzhen, Guangdong
+How do I change my order?Please contact our customer service to make a note to follow up on your order
+What if I receive a defective li-po battery?We will arrange a return for a full refund.
+What should I do if I don't receive the package?Please contact us to follow up on the shipping progress of the package.
+How long will it take for me to receive the package?Sample needs1-7 working days, mass production needs 7-15 working days depends on order quantity.
+What international taxes, duties, etc. do I have to pay?Generally no additional taxes or duties are required, depending on the customer's country policy.
+What are the shipping options for polymer batteries?We usually ship by DHL(3-5days), UPS(4-6days), Fedex(4-6days), TNT(4-6days), Air(7-10days), or by sea(25-30days) at your request.
+What is the return policy for the battery?If there is a quality problem with the battery, we can pay for the return shipping and return it.
+Can I put order with PayPal for a fast shipment the battery?Sure, we support both online orders and Paypal, T/T, Western Union offline orders. Please contact us for details.
+Do you offer OEM service, like make our own package and logo printing?Yes, we support OEM service, including customizing boxes, manual with your language and printing logo on the product etc.
+Can i have a battery sample order?Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
+How about the quality of the batteries ?We produce every product with good quality materials and fully test three times before shippment. What is more, our quality areapproved by CE RoHS UL & KC, PSE, ISO9001 ISO14001.
+Why choose us lithium battery?We are professional manufacture of small size soft package lithium polymer batteries.More than 20 years of lithium battery design and research, quality management and other rich experience of Ph.D. and Master of Science , we can design, R&D and produce bat
+what services can we provide polymer battery?Accepted Delivery Terms: FOB,CFR,CIF,EXW,Express Delivery； Accepted Payment Currency:USD; Accepted Payment Type: T/T,L/C,Western Union; Language Spoken:English,Chinese, Japanese, French, Korean
+how can we guarantee quality for the lithium ion battery?Always a pre-production sample before mass production; Always final Inspection before shipment;So the batteries are good quality.
+what can you buy from us?soft package Lithium polymer battery,small size lithium polymer battery,High rate LiPo battery,Lithium polymer battery pack,Lithium ion battery
+who are we?We are based in Guangdong, China, start from 2018,sell to Northern Europe(20.00%),Southeast Asia(20.00%),Domestic Market(17.00%),Eastern Europe(15.00%),North America(15.00%),Western Europe(13.00%). There are total about 301-500 people in our office.We are a professional lithium polymer batteries supplier and provider
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4th Floor, Building, No. 168, Changshan Industrial Park, Pingdi Street, Pingdi Street, Longgang District, Shenzhen
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